module-w3prismic-single

WHAT ARE YOUR DELIVERY DELAYS AND COSTS IN FRANCE?

IN-STORE PICK-UP*

Shipping Cost : Free

Available in store 2 hours after your order**.

COLISSIMO PICK-UP

Shipping Cost : Order < 50€ = 4,50€ / Order > 50€ = Free
Shipping times / Delivery times : 2 working days / 2-4 working days ***.

COLISSIMO HOME DELIVERY WITH A SIGN

Shipping Cost : Order < 50€ = 7,50€ / Order 50€ < 100€ = 6,50€ / Order > 100 € = Free
Shipping times / Delivery times : 2 working days / 2-4 working days ***.

COLISSIMO HOME DELIVERY WITHOUT A SIGN

Shipping Cost : Order < 50€ = 6€ / Order 50€ < 100€ = 5€ / Order > 100 € = Free
Shipping times / Delivery times : 2 working days / 2-4 working days ***

CHRONOPOST EXPRESS (delivered before 1pm)

Shipping Cost : 9,50€
Shipping times / Delivery times : 2 working days / 2-4 working days ***.

* Address: 5 rue des Filles du Calvaire in Paris

** Subject to stock availability. In the event of product unavailability, deadlines can be extended. For custom-made notebooks: you will receive an email confirmation indicating its availability. It generally takes 1 to 2 days to manufacture your custom notebook.

*** Subject to stock availability. For custom-made products, the delivery time is generally 72 hours. These delivery times are approximate and have been communicated by the delivery companies.

International orders and delivery

WHAT ARE YOUR DELIVERY DELAYS AND COSTS IN EUROPE (INSIDE THE EUROPEAN UNION) ?

COLISSIMO PICK-UP

BELGIUM :

Shipping Cost : Order < 50€ = 7,50€ / Order > 50€ = Free
Shipping times / Delivery times : 2 working days / 2-4 working days ***


GERMANY :

Shipping Cost : Order < 50€ = 7,50€ / Order > 50€ = Free
Shipping times / Delivery times : 2 working days / 2-4 working days ***


SPAIN :

Shipping Cost : Order < 50€ = 9€ / Order > 50€ = Free
Shipping times / Delivery times : 2 working days / 2-4 working days ***

EUROPE (inside the EU) :

Shipping Cost : Order < 50€ = 10€ / Order > 50€ = Free
Shipping times / Delivery times : 2 working days / 2-4 working days ***


COLISSIMO HOME DELIVERY WITH SIGN


BELGIUM :

Shipping Cost : Order < 50€ = 9,50€ / Order 50€ < 100€ = 8,50€ / Order >100€ = Free
Shipping times / Delivery times : 2 working days / 2-4 working days ***


GERMANY :

Shipping Cost : Order < 50€ = 9,50€ / Order 50€ < 100€ = 8,50€ / Order >100€ = Free
Shipping times / Delivery times : 2 working days / 2-4 working days ***

ITALY :

Shipping Cost : Order < 50€ = 12€ / Order 50€ < 100€ = 10€ / Order >100€ = Free
Shipping times / Delivery times : 2 working days / 2-4 working days ***


SPAIN :

Shipping Cost : Order < 50€ = 12€ / Order 50€ < 100€ = 10€ / Order >100€ = Free
Shipping times / Delivery times : 2 working days / 2-4 working days ***

COLISSIMO WITHOUT SIGN


BELGIUM :

Shipping Cost : Order < 50€ = 8,50€ / Order 50€ < 100€ = 7,50€ / Order >100€ = Free
Shipping times / Delivery times : 2 working days / 2-4 working days ***



CHRONOPOST HOME DELIVERY


Shipping Cost : 25€
Shipping times / Delivery times : 2 working days / 2-5 working days *

* Subject to stock availability. In the event of product unavailability, deadlines can be extended. For custom-made notebooks you will receive an email confirmation indicating its availability. It generally takes 1 to 2 days to manufacture your custom notebook. The delivery time is generally 72 hours. These delivery times are approximate and have been communicated by the delivery companies.


WHAT ARE YOUR DELIVERY DELAYS AND COSTS IN EUROPE (OUTSIDE THE EUROPEAN UNION) ?

COLISSIMO PICK-UP

REST OF EUROPE (except for Switzerland, the UK and Italy):

Shipping Cost : Order < 50€ = 12€ / Order > 50€ = Free
Shipping times / Delivery times : 2 working days / 2-4 working days ***

COLISSIMO HOME DELIVERY WITH SIGN

UNITED KINGDOM :

Shipping Cost : Order < 50€ = 12€ / Order 50€ < 100€ = 10€ / Order >100€ = Free
Shipping times / Delivery times : 2 working days / 2-4 working days ***

SWITZERLAND :

Shipping Cost : Order < 50€ = 12€ / Order 50€ < 100€ = 10€ / Order >100€ = Free
Shipping times / Delivery times : 2 working days / 2-4 working days ***

COLISSIMO HOME DELIVERY WITHOUT A SIGN

SWITZERLAND :

Shipping Cost : Order < 50€ = 12€ / Order 50€ < 100€ = 10€ / Order >100€ = Free
Shipping times / Delivery times : 2 working days / 2-4 working days ***

CHRONOPOST EXPRESS HOME DELIVERY


Shipping Cost* : 35€
Shipping times / Delivery times : 2 working days / 2-5 working days **


CHRONOPOST HOME DELIVERY


Shipping Cost* :
35€
Shipping times / Delivery times : 2 working days / 2-5 working days **

WHAT ARE YOUR DELIVERY DELAYS AND COSTS IN THE REST OF THE WORLD ?

STANDARD HOME DELIVERY CHRONOPOST : NORTH AMERICA AREA

Shipping Cost* : 25€
Shipping times / Delivery times : 2 working days  / 2-4 working days **

STANDARD HOME DELIVERY CHRONOPOST : CENTRAL AMERICA AREA

Shipping Cost* : 30€
Shipping times / Delivery times : 2 working days  / 3-6 working days **

STANDARD HOME DELIVERY CHRONOPOST : SOUTH AMERICA AREA

Shipping Cost* : 40€
Shipping times / Delivery times : 2 working days  / 4-7 working days **

STANDARD HOME DELIVERY CHRONOPOST : AFRICA AREA

Shipping Cost* : 30€

Shipping times / Delivery times : 2 working days  / 3-6 working days **

STANDARD HOME DELIVERY CHRONOPOST : ASIA AREA

Shipping Cost* : 40€
Shipping times / Delivery times : 2 working days  / 4-10 working days **



STANDARD HOME DELIVERY CHRONOPOST : OCEANIA AREA

Shipping Cost* : 40€ 
Shipping times / Delivery times : 2 working days  / 2-5 working days **

*For orders that are supposed to be delivered outside of the European Union, custom fees may be applied on your order, starting from a certain amount. Papier Tigre will not take in charge these fees. Therefore, in order to assure the delivery of the order, the clients will have to pay the custom fees, themselves.


** Subject to stock availability. In the event of product unavailability, deadlines can be extended. For custom-made notebooks: you will receive an email confirmation indicating its availability. It generally takes 1 to 2 days to manufacture your custom notebook. The delivery time is generally 72 hours. These delivery times are approximate and have been communicated by the delivery companies.

Once your payment has been accepted, you will receive an automatic email confirmation (which can sometimes take a while to arrive, please be patient). 

Also pay attention to your spam!

Some mail providers do not allow us to send you these automatic mailings: GMX, Caramail and AOL. But don't worry, we will process your order. Write to us in case of doubt. 

WHY THESE SHIPPING DELAYS FOR CUSTOM-MADE NOTEBOOKS?

Each of your notebooks is reworked by our graphic designer Angélique, to format it and adapt your requests to our machines.

Then, your notebook passes into the expert hands of our production team, Raphaël and Marine, who print it, cut it out, bind it and shape it as you wish.

That's it, you know (almost) everything.

HOW DO YOU CALCULATE THE DELIVERY COSTS?

As we strive to offer you the fairest price on each of our products, we cannot compete with the other major players in online commerce by offering you free delivery for any order. We would like but we can't :(

However, the whole team has worked hard to find the best solutions at the best prices.

I'm sooo excited and I'd like to track my parcel, how can I do?

An email with a tracking number is sent when your order is shipped.

Also watch your spam!

Help!!! The carrier says my parcel has been delivered but I have nothing.

Oh no :(

Someone may have received it for you, ask your friends and family (nice neighbor, concierge...).

If not, here's how to proceed, step by step:

Step 1: Open a claim with the carrier's competent services.

Step 2: Notify us of the loss of the package (via the contact form indicating the reference of the order) so that we can also make a claim.

It is imperative that you follow these steps, in order to validate the claim. Papier Tigre cannot be held responsible for late delivery due exclusively to an unavailability of the customer after several appointment proposals by the carrier.

I changed my mind, I'd like to return the awesome product I just received, how can I do so?

It's up to you how you return the parcel, provided that the carrier includes a tracking option. This means that you cannot return an item by simply posting it using a postage stamp. If the product we receive is in perfect condition, in its original packaging, not open, then we can proceed to the refund. If you are very close to one of our shop you can also return your parcel this way.

If all conditions are met, the refund will be made within 3 working days.

HOW TO EXCHANGE OR REFUND A CUSTOM-MADE PRODUCT?

As each custom-made item is specially designed for you, it is therefore impossible for us to make a refund or return (except for manufacturing defect / non-correspondence of the product / deterioration by the delivery man). If your item is one of these exceptions, proof must be provided to us within 2 weeks after receipt of the product. Details available here.

If all conditions are met, a new item will be returned to you.