Orders and delivery
What is your delivery delay?
We do our best! Once your order has been placed, we need two working days top to process the order - and then two more working days for the delivery at least for a regular delivery. If you select an express delivery it is two days TOP after its been processed. These delivery delays might slightly change according to the period of time - please watch your inboxes when you place an order, our shipping forwarders will give you a tracking number to check where your precious parcel is.
How do you calculate the delivery fees?
It is very easy, we love easy things - There is a flate rate for orders for France, 4 euros, and free when you reach 40 euros - Then if you need european there is a flat rate of 5 euros and delivery is free for orders over 50 euros - lucky you! Then, for International delivery outside europe the fees are calculated according to your order.
What is the company that will carry my precious parcel?
For orders to France we use Colissimo, the cheapest and also quickest. There is also Colissimo + that works with signature.
For orders to Europe and other countries we work with the main shipping companies : Fedex / UPS / TNT.
We also use Happy Post which is a low cost shipping solution. Shipping cost is only 5€ and delivery time takes 7 to 20 days, depending on the country (average delivery is 15 days). Happy post is cheap but definitely not the faster way to get our beauties.
I'd like to track my parcel, i'm sooo excited, how can I do?
Once your order has been processed, you will receive an email from Boxtal with your tracking number (please also check your spam inbox). Connect to the carrier you picked, to get updates of your order.
Help!!! the carrier says my parcel has been delivered and i have nothing?
No need to panic - most of the time your building intendant, your colleague or relative has signed in for the parcel and did not tell you.
If not, here are the steps to get the things back to normal :
- Step1 : start to issue a personal claim directly to the shipping forwarder
- Step2 : please notify about the lost of the parcel. Do not forget to give us the details, order number, name, address so that we can also issue a claim ourselves to the shipping forwarder.
It is very important that you issue a claim before us.
I changed my mind, i'd like to return the awesome product I just received, how can I do so?
It is up to you how you return the parcel, provided that the carrier includes a tracking option. This means that you cannot return an item by simply posting it using a postage stamp. If the product we receive is in perfect condition, in its original packaging, not open, then we can proceed to the refund. If you are very close to one of our shop you can also return your parcel this way.